FREQUENTLY ASKED QUESTIONS

And T&C's

WHAT DOCUMENTS, INSURANCE & BREAKDOWN COVER DO I NEED?

You will need to bring your driving licence, V5, MOT and a valid insurance certificate with you. Originals not copies. This has to include ‘green card’ cover in Europe. You should also purchase breakdown cover valid for Europe which includes repatriation of you and your bike. You will also need travel insurance for yourself should you become ill, break your camera etc.

Oh and for Europe, don't forget your PASSPORT which should have a minimum of 7 months remaining.

WHAT DO I NEED TO ARRANGE?

We advise that you let your bank know you are travelling to Europe. Our information pack will lead you through all advisory arrangements you should make before embarking on your tour. You also need to arrange breakdown cover and check your insurance (see separate FAQ)

WHAT IS A TYPICAL DAY ON TOUR?

A typical day includes riding from about 9 am through to 5 pm. We aim to include a substantial midday break for lunch as well as frequent coffee breaks and leg stretches. If we have planned stops and visits then there is ample time to wander and check out the attractions. Once at the evening's hotel we find most riders choose to stick together, either dining in the hotel or finding restaurants and bars locally but the night is ultimately your own.

WHAT IF IT RAINS?

We get wet. Seriously though, wet weather riding gear is essential if we get caught out. Advice on this and more is in your Tour Welcome Pack.

WHAT IS INCLUDED IN WITH THE TOUR?

Your tour price includes all accommodation & breakfasts. Any channel crossing (tunnel or ferry).

Your specific 'tour info' pack and 'general info' pack are included along with full support from our team to answer any questions you have on the lead-up and a GPS file (GPX) for your Sat Nav. You will also receive a Tour t-shirt.

We do NOT include péage or vignettes. These are payable by the rider. We aim to avoid those roads whenever possible but sometimes travelling on such roads becomes necessary.

WHAT DO I NEED TO PACK?

A list of items that are 'mandatory' and a list of 'advisable' items are provided with your info pack. There is nothing out of the ordinary. Moto Ventura Provides the Rubber Chicken.

HOW DO WE ALL KNOW WHERE WE ARE GOING?

We use a proven convoy and drop-off method to keep everyone on the correct route.
It’s a bit of fun and is explained thoroughly on your welcome pack as well as at your Tour Briefing.

DO I HAVE TO RIDE WITH THE GROUP?

No, not at all although we would certainly encourage you to stay with the group and we find that people usually prefer to, but if you want to go on ahead and meet later that’s fine. Just be sure to let us know at the start of the day if you're planning to ride alone.

WHAT IS THE MINIMUM AGE & RIDER EXPERIENCE YOU ALLOW TO COME?

We allow all riders with a full licence. Our guides are used to coaching newer and born-again bikers and are happy to offer advice for anyone asking for it, otherwise, we respect space and let you 'Ride Your Own Ride'.
The minimum age for riders and pillions is 18 years.

GENERAL MOTORCYCLE ADVICE

You must ride a motorcycle which you are comfortable on and familiar with. We ask that it is a healthy well-maintained machine of at least 500cc.

More advice is included in our 'Information Pack'.

WHAT IF I HAVE NEVER RIDDEN IN EUROPE BEFORE?

Then you are going to have a brilliant time! We will make your trip stress free.

If you are a little daunted you can stick close to our guide but most of the roads in Europe are maintained far better than those in the UK. Traffic is usually far lighter too.

Generally, motorcyclists are well respected by other motorists in Europe and you will find many cars pulling to the side to allow you to pass. You will also get lots of waves and smiles from people along the way.

A motorcycle really is the best way to see Europe! Come find out why.

TERMS & CONDITIONS

Deposit

A deposit of £500 per booking is required to secure your place. On receipt, a booking confirmation will be issued; confirming your place on the tour, and showing the date your balance becomes due. Tours booked within 2 months of departure will require payment in full at the time of booking.

Balance of Payment

We will send you a reminder when your final balance is due final invoice which will be 2 calendar months prior to tour departure. Late payment may result in the loss of your deposit and the cancellation of your tour.

Surcharges

Circumstances beyond our control may dictate an increase in the cost of your tour. Any increase less than 2% of the published price will be absorbed within the original price. Unexpected changes such as hotel availability due to road closures will be discussed with the group.

If You Cancel

All cancellations must be in writing and the following terms apply:

Loss of full deposit unless cancellation is on medical grounds, in which case we will require proof in the form of a note from your doctor.
You may transfer your deposit to another tour within the tour season that you booked. In the event of you cancelling that tour, you will lose your deposit.
You may transfer your booking to another person. However, you will be liable for any administration costs and will be responsible for your nominee paying their monies in full.
Between 8 and 4 weeks if balance paid: 50% credit towards another tour (valid for 24 months).
Less than 4 weeks: no refund.

If We Cancel

We reserve the right to cancel any tour - however, this would only become necessary in very exceptional circumstances. In such an event, we would hope to offer you an alternative. If this were not possible or acceptable, we would issue a full refund. Moto Ventura Tours will not be held responsible or offer a refund/compensation in any of the following situations: war, riots, civil unrest, terrorism, natural disaster or any unforeseen cancellations due to industrial disputes and/or weather.

Tour Changes

Arrangements for your tour are made months in advance. It is therefore inevitable that changes can occur. In most cases, these changes will be minor and will not affect your holiday. However, in the event of a major change, we will advise you immediately and you may then (a) continue the tour with the new itinerary, (b) accept an alternative of the same or similar value, or (c) cancel your holiday with a full refund.

Financial Protection

In accordance with the Package Travel, Package Holiday and Package Tour Regulations 1992 and EC Directive 90/314EC all monies will be kept in trust until such times as your tour is complete.

Our Responsibilities

We accept responsibility for supplying as near as reasonably possible a tour package as described in our media. We are unable to control any deficiencies in services due to local conditions, maintenance, industrial dispute or weather.

Your Responsibilities

To advise Moto Ventura Tours of any illness, infirmity, allergies or dietary needs that may affect your touring holiday.
For European tours, you will also be required to fill in a full Personal Details Form including Next of Kin contact details.
Be a competent rider with a machine that is road legal and mechanically sound.
Hold a valid Certificate of Insurance covering machine, rider and pillion.
Have the ability to get yourself and/or bike home in the event of a breakdown, accident or emergency.

For all of our overseas tours you must have the following documents:

Valid passport for travel within Europe with a minimum of 7 months remaining
Global Health Insurance Card (GHIC) available from GOV.UK
European insurance cover including breakdown cover for your motorcycle - This must include repatriation in the event of an accident or serious breakdown.
Personal Travel Insurance for yourself and pillion (if appropriate). This must include medical cover including any possible repatriation in the event of serious illness or accident.
We recommend you include cancellation cover.

Please note - You MUST provide proof of both Breakdown and Personal Insurance valid for the duration of the tours and we will require evidence of such policies prior to tour commencing.

Complaints Procedure

In the event of a complaint, in the first instance, you should approach the tour representative. If you still consider that your complaint has not been properly addressed, you should put your comments in writing and send them to:

Moto Ventura Tours

Bushell Cottage,

Down St Mary,

Crediton,

Devon.

EX17 6DZ

FAQ: FAQ